Pathocare Clinical Lab provides diagnostic and pathology laboratory services, including blood tests, urine tests, health packages and other laboratory diagnostic services.
This Return, Cancellation & Refund Policy explains the terms applicable to online bookings and payments made through our website or authorised payment gateway.
2. Cancellation Before Sample Collection
Customers may request cancellation of a diagnostic test or booking before the sample collection process has started.
If the cancellation request is approved before sample collection, the eligible amount will be refunded to the original payment method used for the transaction.
3. Cancellation After Sample Collection
Once the patient's sample has been collected, cancellation of the test may not be permitted because laboratory resources, collection materials and processing activities may already have been utilised.Intuitive system