1. Acceptance of Terms
By accessing or using the Pathocare Clinical Lab website, booking a diagnostic test, making an online payment, or using any of our services, you agree to these Terms & Conditions, Privacy Policy and Return, Cancellation & Refund Policy.
2. Our Services
Pathocare Clinical Lab provides diagnostic laboratory services, including blood tests, urine tests, health check-up packages and other laboratory investigations offered by the laboratory.
3. Test Booking
Customers are responsible for providing accurate information while booking a test or service, including patient name, age, gender, contact details and other required information.
Pathocare Clinical Lab may contact the customer to confirm booking details or sample collection requirements.
4. Sample Collection
Patients must follow the preparation instructions provided for the relevant test, including fasting or other requirements where applicable.
Sample collection may be performed at the laboratory or through home collection where such service is available.
Pathocare Clinical Lab reserves the right to request a repeat sample if the collected sample is insufficient, unsuitable, damaged, contaminated or otherwise unsuitable for testing.
5. Test Reports
Laboratory reports are prepared based on the sample received and the applicable laboratory testing procedures.
Reports may be provided through the website, email, WhatsApp, printed copy or other available methods.
The reporting time provided by the laboratory is an estimated time and may vary due to technical, operational, quality-control or other unforeseen circumstances.
6. Medical Disclaimer
Laboratory test results are intended to assist qualified healthcare professionals in evaluating a patient's health.
Test results should not be considered a diagnosis or medical advice by themselves. Patients should consult a qualified doctor or healthcare professional for proper interpretation of their results and appropriate medical advice.
Pathocare Clinical Lab does not provide prescriptions or treatment recommendations solely on the basis of laboratory reports.